Our collaboration with Haas started in 2017 when we stuffed our specialists to help the company quickly develop an end-to-end solution to improve its service workflow and provide an outstanding customer experience. 

Our remote team addressed issues with existing products to meet users' demands, build a new solution to enhance service, and maintain the client's software. 

The HAAS project consists of three main solutions: 

1. An application that automates Haas internal processes 
2. E-commerce app for buying and controlling machines 
3. Service app for machines maintenance

So, to start with our team needed to update and maintain the existing apps and develop a new app for machine service (HaasDrop).

Application for 
employees

The application for Haas employees enhances their operational efficiency and automates internal processes: assembly of equipment and integration of electronic document management.

Machine's 
performance

The service app allows employees of the plant, warehouse, and support to provide qualitative machines maintenance service. If it breaks down, a technician checks the machine's performance and creates a request for service maintenance with an attached description of the issue with photos, etc.

eCommerce 
mobile application

MyHAAS is an eCommerce mobile application for selling machine tools, spare parts, consumables (drills, saws), and accessories. Using this app, customers can use a comprehensive suite of functionality for Haas CNC machines, including tool ordering, speeds & feeds calculator, easy access to service procedures, troubleshooting guides, videos, and more.

Solution

1. Order tracking - all data in one place.
2. Service experience - by HaasService users generate service requests.
3. MyHaas puts everything customers need to know about their CNC machines in one convenient place. They can:
   • view details & order them 
   • learn about upgrades 
   • see the machine's activity 
4. Digital signature - users can draw a handwritten signature and attach it to the PDF document.
5. Speeds & feeds calculator - counts milling & tapping
6. Monitoring of the machine's activity - user just access the machine in real time.